Shipping and payments.

Shipping options

We ship within the United States with trusted carriers, USPS, UPS, and FedEx, depending on your location and the method you choose.

Delivery times are estimates and can be affected by weather, holidays, or carrier delays. Once an order leaves our facility, transit is in the carrier's hands.

Order processing

Track your order

Have a tracking number? Enter it here to jump straight to live carrier tracking.

We email your carrier and tracking number when the order ships.

Other ways to check on your order:

• Follow the tracking link in your shipping confirmation email.
• Ask the assistant in the corner of any page to look it up. Have your order number and the email or last name on the order ready, and it returns the status and tracking.
• Email support@ai-peptides.com or call (800) 917-0311 and we will track it for you.

Lost, delayed, or seized packages

• If tracking shows delivered but you have not received it, check with neighbors and your local post office first.
• If an order is lost in transit or held at customs, email support@ai-peptides.com within 3 business days of the expected delivery date and we will help.
• We cannot take responsibility for delays or seizures caused by an incorrect address or a regulatory issue at the destination.

International

We currently ship within the United States only. Because regulations on research compounds vary by country, we do not offer international shipping at this time. Please check back for updates.

Payments

Checkout is secure and encrypted, and we do not store your payment details. We accept all major cards, Zelle, and crypto.

Order issues and support

Damaged item, wrong shipment, or a payment question? Email support@ai-peptides.com or call (800) 917-0311, Monday to Friday, 9AM to 5PM PST. We reply within 2 business days, and we stand behind every order.